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Service Charter

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CENTER FOR ADVANCED STUDIES IN ENVIRONMENTAL LAW AND POLICY (CASELAP)

CITIZENS SERVICE DELIVERY CHARTER

Commitment to Service Delivery Charter

SERVICE

REQUIREMENTS

COST

TIMELINE

Issuance of admission guidelines

Admission to the University

Nil

Eight weeks prior to reporting date

Issuance of registration guidelines

Course registration

Nil

Upon admission

Conducting lectures and other learning activities

Payment of fees and other charges

As detailed in the admission package

As per  approved schedules

Consolidated mark sheets

Timely marking of exams

Nil

One month following end of examinations

Supervision of Master or Doctoral Projects/Theses

Completing and forwarding of Projects/Theses

Nil

Feedback to students within two weeks after receiving a project or thesis

Disciplinary cases of students and staff

Facilitation of disciplinary processes

Nil

To be completed within a period of thirty working days

Graduation/Pass lists

Presentation at graduation ceremonies

3000

Immediately after Board of examiners’ meetings

Provisional Results Slips/transcripts

On-line request to the center’s  web portal

Nil

Two days upon receipt

Staff Performance appraisal

Completing appraisal form

Nil

To be conducted between October and March every academic  year

Responding to enquiries

Customer communication

Nil

Within the following timeline: Hard copy – 7 days; E-mail  - 48 hours; On-line – 24 hours

Responding to telephone calls

Customer communication

Nil

Within twenty seconds

Clearance of students and staff

Completed clearance form

Nil

To be completed within two days

 

Complaints, compliments and suggestions should be forwarded to the Director;

Director, CASELAP

P.0. Box 30197- 00100, Nairobi, Kenya

 

Email: caselap@uonbi.ac.ke

Website: www.uonbi.ac.ke

THE CENTRE